Last updated: January 2026
1. Introduction
Valour Heritage (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at valourheritage.com (the “Website”) or engage our services.
By using our Website or providing us with your personal information, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Contact information: Full name, email address, phone number, WhatsApp number, and physical or mailing address.
Identification documents: Passport copies, Emirates ID, visa documents, and other government-issued identification required for company registration, residence permit processing, or customs documentation.
Business information: Company name, trade licence details, business registration documents, and related corporate information.
Transaction information: Payment details, invoices, quotations, shipment records, and service history.
Vehicle and cargo information: Vehicle specifications, cargo descriptions, shipping destinations, and related documentation.
Travel information: Flight preferences, hotel booking details, airport transfer schedules, and travel itineraries provided for our concierge services.
Website usage data: IP address, browser type, device information, pages visited, and time spent on the Website, collected automatically through cookies and similar technologies.
3. How We Use Your Information
We use your personal information for the following purposes:
To provide and deliver our services, including vehicle export, logistics, and local concierge services. To communicate with you regarding enquiries, quotations, order updates, shipment tracking, and service delivery. To prepare and process export documentation, customs declarations, shipping documents, and government filings. To arrange flights, hotel bookings, airport transfers, company registration, and residence permit applications on your behalf. To process payments and maintain accurate financial records. To comply with applicable laws, regulations, and legal obligations in the UAE and relevant jurisdictions. To improve our Website, services, and client experience. To send you service-related communications and, with your consent, marketing updates about our services.
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
Contractual necessity: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal obligation: Processing is necessary to comply with applicable UAE laws and regulations, including customs and trade regulations.
Legitimate interest: Processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, and maintaining business records.
Consent: Where required, we obtain your explicit consent before processing your personal data, particularly for marketing communications.
5. Sharing Your Information
We may share your personal information with the following categories of third parties, strictly on a need-to-know basis and for the purposes of fulfilling our services:
Shipping carriers and freight forwarders: To arrange and coordinate the transport of your goods or vehicles.
Airlines and hotels: To book flights and accommodation as part of our concierge services.
Government authorities: To submit documentation required for customs clearance, company registration, visa applications, and other regulatory filings in the UAE and destination countries.
Customs brokers and clearing agents: To facilitate customs clearance at destination ports.
Payment processors: To process payments securely.
Professional advisors: Including legal, accounting, and compliance professionals as required.
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting requirements.
As a general guide, we retain client records and transaction data for a minimum of five (5) years from the completion of the relevant service, in accordance with UAE commercial record-keeping requirements. After this period, your data will be securely deleted or anonymised.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted communications for sensitive data, secure storage of physical and digital records, access controls limiting data access to authorised personnel only, and regular review of our security practices.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
8. Cookies and Tracking Technologies
Our Website may use cookies and similar tracking technologies to enhance your browsing experience and analyse Website usage. Cookies are small text files stored on your device when you visit the Website.
We use essential cookies required for the Website to function properly, analytics cookies to understand how visitors use our Website and to improve performance, and functional cookies to remember your preferences and provide enhanced features.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may request that we correct any inaccurate or incomplete personal data.
Right to erasure: You may request that we delete your personal data, subject to our legal retention obligations.
Right to restrict processing: You may request that we limit how we use your personal data.
Right to data portability: You may request that we provide your personal data in a structured, commonly used format.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us using the details provided in Section 13 below. We will respond to your request within thirty (30) days.
10. International Data Transfers
In the course of providing our services, your personal data may be transferred to and processed in countries outside the UAE, including destination countries in Africa where we coordinate shipping, customs clearance, and delivery. By engaging our services, you acknowledge and consent to such transfers. We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
11. Children’s Privacy
Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.
12. Changes to This Privacy Policy
Valour Heritage reserves the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting the revised Privacy Policy on the Website with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically.
Your continued use of the Website or services after any changes constitutes your acceptance of the updated Privacy Policy.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
Valour Heritage Dubai, United Arab Emirates Email: info@valourheritage.com
Website: www.valourheritage.com
WhatsApp: [Your WhatsApp Number]